Welcome to the New Website

We've completely rebuilt the Universal Components website to give you a faster, more modern experience for finding and ordering parts. Everything you could do on the old site is still here — along with a number of improvements.

What's new:

• Passwordless sign-in — no more usernames and passwords to remember. Just enter your email and we'll send you a code.
• Live pricing and stock — prices and availability are loaded in real time so you always see the latest information.
• Powerful search and filters — find parts by number, cross-reference, keyword, or browse by category and brand. Filter by vehicle, engine, attributes, and more.
• Improved order management — save orders, upload bulk orders from a file, re-order from your purchase history, and track deliveries from your account.
• Full account section — view invoices, credits, backorders, warranty claims, and more — all in one place.
• Light and dark mode — choose the visual theme that works best for you.

Signing In

The new website uses secure sign-in codes instead of a username and password. There's nothing to remember — we send a code to your email each time you sign in.

How It Works

Code Expiry and Resending

Each code is valid for 5 minutes. If it expires before you use it, just click Resend code on the sign-in page and we'll send a new one. You can request a new code every 30 seconds.

Signing Out

Click Logout in the top-right corner of any page. You'll be returned to the sign-in page.

Why No Username and Password?

Sign-in codes are simpler and more secure than traditional passwords:

• Nothing to remember — no password to create, store, or reset
• Can't be guessed — each code is unique and expires after 5 minutes
• Can't be reused — once a code is used, it's gone
• No shared credentials — each person has their own email, so there's no risk of shared logins being compromised

Getting Logged Out Unexpectedly?

If you find you're being logged out repeatedly, the most likely cause is that someone else is signing in with the same email address. When another person signs in on a different computer, you'll be logged out automatically. This is why each person needs their own individual email — sharing an account means you'll keep interrupting each other's sessions. Make sure everyone who uses the website has their own personal work email registered.

Tips for a Smooth Sign-In

• Make sure you're using the email address registered to your UC account
• Check your spam or junk folder if the code doesn't arrive
• If you're pasting the code, you can paste all 6 digits at once into the first box
• The sign-in link in the email works on any device — you don't have to use the same computer where you entered your email

Registering a New Account

If you don't yet have an account on the new website, you'll need to register. Registration is available to UC trade account holders.

Who Needs to Register?

• New staff at a company that already has a UC trade account
• New UC account holders using the website for the first time

What You'll Need

• Your UC account number (your company's trade account with Universal Components)
• Your own individual work email address

Registration Steps

Homepage & Navigation

The homepage is your starting point for searching, browsing, and managing your account.

Header Bar

The header bar appears on every page and gives you quick access to the most important features:

• Contact bar — phone number, email address, postal address, and opening hours are always visible at the top of the page
• Light / Dark mode — toggle between light and dark visual themes using the theme switch in the header. Your preference is remembered.
• Price toggle — show or hide trade prices on screen. Useful if your screen is visible to others and you'd prefer to keep pricing private.
• Search bar — search for parts by part number, cross-reference number, or keyword. The search bar is available on every page.
• Notification bell — alerts and account notifications
• My Account — quick link to your account dashboard
• My Order — quick link to your current order (cart)
• Logout — sign out of the website

Navigation Menu

The main navigation menu includes links to Home, Products (with a mega-menu for browsing categories), News, About, Getting Started, and Media Centre.

Homepage Content

• Hero search banner — a large search box to quickly find parts from the full catalogue
• Recent searches — quick access to your previous searches
• Featured products — highlighted products with images and brand information
• Shop by category — category cards for quick browsing (Engine, Braking, Suspension, Electrical, Transmission, Filters, Consumables, Body Panels, and more)
• Trusted brands — a scrollable carousel of OE and aftermarket brand logos

Footer

The footer on every page includes quick links, customer service links, full contact information, social media links (Facebook, LinkedIn), and links to privacy, terms and conditions, and other policies.

Searching for Products

The search bar is the fastest way to find parts. You can search by part number, OEM cross-reference number, or descriptive keyword. Results appear as you type (quick search), or you can press Enter for the full results page.

Quick Search (Type-Ahead)

As you start typing, suggested results appear below the search bar with direct links to products. Click a result to go straight to that product.

Search Results Page

The full search results page shows all matching products in a grid layout. Each product card displays the brand logo, product image, part number, and description. Prices load live — you may see a brief loading indicator before the price appears.

Filters

A collapsible filter panel on the left-hand side lets you narrow down results. Available filters vary depending on the products returned, and may include:

• Category — filter by product category or subcategory
• Vehicle application — filter by vehicle make (e.g. DAF, MAN, Scania)
• Engine — filter by engine type
• Brand — filter by manufacturer
• In stock — show only products currently in stock
• Clearance — show only clearance items
• Price range — filter by price
• Product attributes — additional filters based on product specifications (e.g. weight, dimensions), which vary by product type

Active filters are shown as badges at the top of the filter panel. Click a badge to remove that filter, or use Clear All to reset.

Sorting and Pagination

Sort results by relevance, price, name, or part number. You can also choose how many products to show per page (24 or 48).

Favourites

Click the heart icon on any product card to save it to your favourites for quick access later.

Browsing by Category

The Categories page lists all top-level product categories, each with numbered subcategories. Click a category to see all products in that group, or drill down into a subcategory for a more specific list.

Category pages use the same filters, sorting, and pagination as search results, so you can narrow down large categories just as easily.

You can also access categories via the Products mega-menu in the main navigation, which shows categories organised by Website Index, Vehicles, and Engine.

Browsing by Brand

Brand pages list all products from a specific manufacturer. You can reach them via the brand logos on the homepage, or via brand links throughout the site. Brand pages have the same filter, sort, and pagination features as search results.

Product Detail

The product detail page shows everything we know about a part. Not all features appear on every product — what you see depends on the information available and the status of the part.

Core Information

• Product title and brand — the full product name with the manufacturer's brand logo
• Part number — displayed prominently at the top of the page
• Category breadcrumb — shows where the product sits in the category tree, with links back to parent categories
• Description — a short description, and where available, a more detailed extended description further down the page
• Direct match banner — if your search matched an exact part number, a banner highlights this at the top

Images

• Product image gallery — main image with thumbnail strip. Click a thumbnail to switch the main image.
• 360-degree view — where available, an interactive 360-degree rotation view of the product
• Packaging image — some products also show an image of the packaging

Pricing

Your trade price (Ex VAT) is loaded live and displayed on the product page. Prices are specific to your account.

Stock Availability

Stock information is loaded live and shown next to the price. You'll see one of the following:

Status	What It Means
In Stock	Available for immediate dispatch
X In Stock (exact count)	Limited stock remaining — the exact quantity is shown
Out of Stock	Currently unavailable. Due dates may be shown if the part is on order.
Special Order Item	Can be ordered even when out of stock, but please note these items are non-returnable

Dispatch Countdown

When a product is in stock, you may see a same-day dispatch countdown (e.g. "Order by 9:30 for same-day dispatch"). This tells you the cut-off time for your delivery method.

Due Dates

When a part is out of stock but on order from the supplier, expected delivery dates are shown so you know when it's likely to be available.

Unit of Issue

Some products are sold in set multiples (e.g. packs of 10). When this applies, the quantity input will enforce the correct multiple and a note will appear (e.g. "Sold in multiples of 10").

Ordering

• Quantity input — enter the number of units you'd like to order
• Add to Order — adds the product to your current order (cart)
• Favourites — click the heart icon to save the product for later

Related Products

Depending on the product, you may see one or more of the following sections below the main product information:

• Brand alternatives — effectively the same product from a different brand, each shown with its own price and stock level
• Alternative parts — parts that do the same or a very similar job
• Related parts — parts you may need in addition to the main part (e.g. a clevis assembly to go with a brake chamber)
• Opposite hand — the opposite-handed version of the part, such as left/right mirrors, lights, or LHD/RHD variants

Supersession

If a part has been superseded by a newer replacement, a banner at the top of the page will link you directly to the replacement product.

Cross References

An expandable section lists OEM cross-reference numbers for the product. This helps you match parts across different manufacturers' catalogues.

Specifications

Where available, an expandable section shows product attributes and technical specifications such as weight, dimensions, and other characteristics.

Exchange / Surcharge

Some products carry an exchange or surcharge. Where applicable, this information is displayed on the product page.

Stock Alerts

If a product is out of stock, you can subscribe to a stock alert. You'll receive a notification when the part is back in stock.

Make an Offer

Clearance items may show a "Make Offer" button, allowing you to submit an offer for the product.

Report an Issue

If you spot incorrect or missing product information, click "Something wrong? Report it here" at the bottom of the product page to let us know.

Your Order (Cart)

Your current order is accessible via the My Order link in the header. The cart badge shows your current item count and running total.

Cart Overview

• Order name — give your order a custom name using the edit icon next to the order heading (useful when managing multiple saved orders)
• Account number — your UC trade account number is displayed for reference
• Line items — each product in your order is shown with its image, name, part number, quantity controls, and stock information
• Available vs backorder — if a product is partially available, the split between available and backorder quantities is shown
• Order summary — subtotal, any applicable discounts, delivery, and total

Cart Toolbar

The toolbar above your order items gives you quick access to several powerful features:

• Quick Add — add parts by part number without leaving the cart. Type a part number and quantity, and the product is added immediately.
• Quick Search — search for products without leaving the cart page
• Load / Save Orders — save your current order as a template for future use, or load a previously saved order. When loading, you can choose to add the saved items to your current order or replace it entirely.
• Discount Codes — apply a promotional discount code to your order
• Upload Order — upload a CSV or Excel file to add items in bulk. Quantities are automatically adjusted to the correct unit-of-issue multiples.
• Latest Purchases — quickly re-order items from your recent purchase history
• Regular Purchases — quick access to the parts you order most frequently

Managing Your Order

• Adjust the quantity of any item using the quantity controls on each line
• Click the remove button to remove individual items
• Use Remove All to clear the entire order
• Use Refresh to re-fetch the latest prices and stock levels

Proceeding to Checkout

When you're happy with your order, click Proceed to Checkout to move to the checkout page.

Checkout

The checkout page is where you finalise your order. You'll choose a delivery method, confirm your delivery address, add your PO number, and place the order.

Delivery Methods

Method	Description	Additional Cost
Standard Delivery	Delivered to your registered branch address	Subject to carriage policy
Collection	Collect from a UC depot	Subject to carriage policy
Third Party Delivery	Delivered to a different address of your choice	Additional charge per order

Standard delivery and collection are subject to our carriage policy. Third-party deliveries carry an additional charge per order placed. Contact your UC representative for details on carriage terms.

Delivery Address

For Standard Delivery, your registered branch address is pre-filled automatically.

For Collection, if multiple collection points are available in your region, you can choose from a dropdown. If only one is available, it's selected automatically.

For Third Party Delivery, you can enter an address manually or choose from your saved addresses. Address autocomplete helps you find addresses quickly as you type. You can save addresses with a nickname for easy reuse, and delete saved addresses you no longer need.

Order Details

• PO Number (required) — your purchase order reference for this order
• VOR (Vehicle Off Road) — tick this checkbox to flag the order as urgent. This helps our operations team process your order as efficiently as possible.
• Delivery / collection notes — add any instructions for the courier or security team (up to 500 characters)

Order Summary

The checkout page shows a summary of your order including all products, quantities, prices, and a totals breakdown (subtotal, shipping if applicable, and total).

Placing Your Order

Click Place Order to submit. You'll be taken to an order confirmation page with your order details, and a confirmation email will be sent to your registered email address.

If you need to make changes, click Back to Cart to return to your order.

Your Account

Your account section gives you access to your order history, financial documents, favourites, notifications, and more. Click My Account in the header to get started.

A sidebar menu on the left lists all available sections. Below is an overview of each.

Dashboard

The account dashboard shows your name, email, and account number, with quick-access cards linking to the most-used sections of your account.

Edit Profile

Update your first name and last name. If you need to change your email address, contact web.support@ucukltd.com.

Favourites

Products you've saved using the heart icon appear here for quick re-ordering. Click the heart on any product to add or remove it from your favourites.

Notifications

View account alerts and messages. The notification bell in the header shows when you have unread notifications.

Notification Settings

Choose which types of notifications you'd like to receive. You can turn individual notification categories on or off.

Recent Orders

View all orders from the last 90 days, including orders placed on the website, by phone, and via Telecoms. Features include:

• Search orders by PO number or keyword
• Sort by type, PO number, total, or order progress
• Expand any order to see line-level detail (products, quantities, prices)
• Order progress status (e.g. Awaiting Tracking, Awaiting Collection)
• Delivery tracking detail
• Re-order button to add the same items to a new order
• Download order details

Invoices

View and download invoices from the last 90 days. Search by document number or PO number. Each invoice shows a paid/unpaid status badge and a one-click PDF download button.

Credits

View credit notes from the last 90 days.

Backorders

Track your outstanding backorders in one place.

PRANs

View your Product Return Authorisation Numbers (PRANs).

Warranty Claims

Submit and track warranty claims using a guided form. You can search existing claims by reference, part number, or invoice number.

Collection Requests

Request product collections and returns.

Technical Enquiries

Submit technical support questions. You can use the VRM (Vehicle Registration Mark) lookup to identify the vehicle before submitting your enquiry.

Multi-Branch Account Switching

If you have access to multiple branch accounts, you can switch between them on order and document pages using the account selector. This lets you view orders, invoices, and other documents for different branches without signing out.

Getting Help

If you need assistance at any point, here's how to reach us:

• Email — web.support@ucukltd.com for website and account support (including email address updates)
• Feedback button — available on every page of the website. Use it to report issues, suggest improvements, or ask questions.
• Phone and contact details — displayed in the header bar and footer on every page