Quick Start Guide
Welcome to the new Universal Components website. This guide will get you signed in and placing orders in just a few minutes. For a detailed walk-through of every feature, see the Full User Guide.
Sign In: 3 Steps
No username, no password. Just your email address.
Codes expire after 5 minutes — click Resend code if you need a new one.
Find Parts Fast
Use the search bar at the top of any page to search by part number, cross-reference, or keyword. Results appear as you type. On the full results page, use the filter panel on the left to narrow results by category, brand, vehicle, stock availability, and more. You can also browse the full catalogue by Category or Brand from the navigation menu.
Place an Order
- Find a product and click Add to Order
- Go to My Order in the header to review your cart
- Click Proceed to Checkout
- Choose your delivery method, enter your PO number, and click Place Order
Orders are invoiced to your UC trade account — no card payment is needed. You'll receive a confirmation email straight away.
The cart also has tools for Quick Add (add by part number), Upload Order (bulk add from a CSV/Excel file), Load / Save Orders (reuse previous orders), and Latest Purchases (re-order from history).
Your Account
Click My Account in the header to access your account dashboard. From there you can view recent orders and track deliveries, download invoices and credit notes, manage your favourites, submit warranty claims, request collections, and more. Everything from the last 90 days is available at a glance.
Frequently Asked Questions
Where is my username?
There isn't one. The new website uses your email address as your login. Just enter your email on the sign-in page and we'll send you a code.
Why don't I have a password?
We use secure sign-in codes instead of passwords. It's simpler (nothing to remember or reset) and more secure (each code is unique, single-use, and expires after 5 minutes).
The email address on my account is out of date — what do I do?
Email web.support@ucukltd.com with your name, UC account number, your old email address, and your new email address, and we'll update it for you. Alternatively, you can simply register a new account using your new email address — your old account will be disabled automatically after a period of inactivity. This is the most important step if you haven't updated your details in a while — you won't be able to sign in until the email address is correct.
I no longer have access to the email address on my account
Same solution: email web.support@ucukltd.com with your name, UC account number, your old email address, and your new email address to get it updated. Or simply register a new account with your new email — the old one will be disabled automatically after a period of inactivity.
I didn't receive a code
A few things to check:
- Look in your spam or junk folder — the email may have been filtered
- Make sure you're using the email address registered to your UC account, not a different personal or work email
- Wait 30 seconds and click Resend code to send a new one
- If none of this helps, the email on your account may be out of date — contact web.support@ucukltd.com to check
My code expired
Codes are valid for 5 minutes. If yours has expired, simply click Resend code on the sign-in page to receive a new one. You can request a new code every 30 seconds.
I used to share a login with colleagues — can I still do that?
Each person now needs their own individual work email address and their own registration. This keeps everyone's orders, basket, and history separate, and means we can support each person individually. If two people sign in with the same email, one will be logged out automatically. Shared or department email addresses won't work properly.
I keep getting logged out
The most likely cause is that someone else is signing in with the same email address. When another person signs in on a different computer, you'll be logged out automatically. Each person needs their own individual email address — sharing an account means you'll keep interrupting each other's sessions. Make sure everyone in your business who uses the website has their own personal work email registered.
I've registered but can't sign in yet
After you confirm your email address, your registration is reviewed. You'll receive an email when your account is ready. If it's been more than a working day, contact web.support@ucukltd.com to check the status.
Can anyone register?
No. You need a valid UC trade account number to register on the website. If you're not sure whether your company has an account, contact your UC sales representative.
How do I track my order?
Go to My Account → Recent Orders. Find your order in the list and click the expand arrow to see line-level detail and delivery tracking information.
Who do I contact for help?
For website and account support, email web.support@ucukltd.com. You can also use the Feedback button on any page of the website, or call us using the phone number shown in the header.